Municipal Services

The City of Johannesburg relies on its residents to log service delivery failures so that it may have the opportunity to attend to them. If issues are not logged on the City’s service delivery systems, the entities are likely unaware of the breakdowns and until you report such, the breakdowns may remain unresolved.
As active citizens that live, work and play in the City of Johannesburg you need to get involved and become ACTIVE CITIZENS.
The Councillors in the City of Johannesburg serve as the interface between the citizens they represent and the municipal officials. The councillor’s job is not just to serve as the voice of the people, for the expression of their community needs, but also to act as a watchdog and ensure the municipality implements policies.
It is therefore important to log your issues for them to be adequately addressed. If these issues are not addressed after a reasonable length of time please bring this to the attention of your local Ward Councillor with all details including reference numbers and dates logged.


Welcome to CoJ e-Services. e-Services is an initiative from the City of Johannesburg to make your life easier by providing online access to a range of services for both the individual and business in Gauteng, South Africa. Our current e-Services include the following:

  • Register your email address and receive your rates, Water and lights invoices online
  • View the pro​​​gress of your buildin​g plans online
  • Fill in your online valuation form​​​ to assist the City in evaluating your property correctly
  • Access our Online Maps of Johannesburg

Fault Reporting Procedure to Ombudsman

Complaints for that needs to be completed and sent to the Ombudsman

Click here to download the form

Information on lodging a complaint to the office of the Ombudsman

Click here to download